We purchased Q Mobile I-7. When we connected to Facebook through WiFi it was running fine. But when we tried to do the same through Mobilink 3G internet it gives an error and no updates are shown. We took the phone to Q Mobile Customer Care at Saddique Trade Centre but the are unable to resolve this issue. They now even do not listen to my complain and instead are telling me that I should not have purchased the set at the first place. This is unfair as no one informed me that Q Mobile does not support 3G services. If I had known I would have not purchased the same. We feel that Q Mobile should accept this responsibility and replace my set with one which is 3G supported.
Very bad experience with Q Mobile. I submitted my brand new faulty phone for repair dated 30-09-2014 through Repair Order No. 2lhr140906624. Another set which was also not working was returned to me on 06-11-2014. I submitted it again on 07-11-2014 through Repair Order No. 2lhr141100783. Till date I am being given the run around. Most of the time no one responds from Customer Care and when they do they try to pass the buck to the Lab People, then the Lab People say it is the fault of Karachi Head Office.
Very bad Q Mobile. It is my fault that I trusted a Pakistani brand. It is my fault that I purchased a Q Mobile. I would never make this mistake again. You people spend millions of rupees on Marketing and Advertising your products. Why can you not invest in your technical and support staff? Very disappointing!