"TCS is worst ever company in my life. For the last four days I am waiting for an envelop sent from Haroonabad to Lahore! I have almost spent Rs. 500 worth of mobile phone credit for calling at the TCS Helpline, even nobody bothers to call back now. This was a very important communication and I may loose a hefty amount due to this delay. Please anyone at TCS can help me!"
By mudassar mukhtaron 3/15/2016 1:28:05 PM
"TCS is the best courier service in Pakistan but problem is that its too much costly!"
By Mohsinon 2/12/2016 6:42:35 PM
"TCS is one of the best courier service providers in Pakistan and we rely on it very confidently! We have found that TCS Quetta City branch near Cantt, is not up to the mark and performing poorly by not intimating the customers and by not delivering consignment on time. I will request to check it up!"
By Jasmine Maqsoodon 2/12/2016 1:51:26 PM
"I have always had a wonderful experience with TCS. Their reception staff is educated and well mannered and their delivery boys know their job inside out.
I have repeatedly used TCS for all our parcel courier deliveries, locally and overseas, and have no complaints at all!"
By Javaid Ahmedon 2/12/2016 12:27:11 PM
"Due to their very poor service I lost my career best job yesterday! TCS committed that my documents will be received within office hours but they were delivered late much after office hours."
By TKMon 5/3/2015 9:40:43 AM
"One cannot trust on their commitment. Repenting for trusting and using this service and feeling that even Pakistan Post could have delivered within this span of time. Why to pay more to TCS! There is no one to listen and pursue complaints. Extremely disappointed."
By karoonjher abbasion 2/24/2014 4:09:43 PM
"They not receive the call, 10 mints hold by sales department. One expects better from TCS."
By Chaudhary Arslan Advocateon 10/19/2011 5:43:22 AM
"No doubt the number 1 courier company in Pakistan. Delivery timings excellent. Staff I found very cooperative and professional. Rates are a bit higher than the market but you pay high for the quality of service you get."
TCS provides express and logistics services in the C2C, B2B and B2C segments. This it does through a wide network of 155 officesmaking it the biggest network in the country, along with over 425 retail outlets and over 2000 online and offline locations nationwide,ideally located for easy customer access.
Twenty Seven years into its existence the TCS brand has evolved, into a formidable symbol of trust & reliability.
TCS came into being in 1983 as a domestic courier company to fill a void that arose due to the Government of Pakistan denying foreign courier companies the right to operate locally. The TCS journey since its inception has been exhilarating, and the Company that Engineer Khalid Awan established with his brother has found itself in trailblazing roles, and developed an entire Industry that has withstood the trials and tribulations of cohabiting with the Government sector, and strove every inch of the way to find win-win solutions in the service of Pakistani prosperity.
TCS has one dedicated chartered plane Boeing 737-210, and over 230 fully equipped modern satellite-tracked ground vehicles, 2700 plus couriers and more than 6000+ experienced people to facilitate the swift and secure operations.
TCS Milestones: TCS has achieved many Milestones by developing into a business model that continues to grow stronger. Realizing the customer needs and ambitions to lead the courier industry of Pakistan have always been the driving principles in the milestones that TCS has achieved over the years. This has resulted in setting benchmarks to improve the overall quality and standards in the express courier industry.
TCS Vision Statement: “TCS will be recognized and respected as professional, innovative, profitable information, and knowledge based logistics/services enterprise. TCS embeds internet based technologies into its internal operating structures and as business solutions for customers; with customer, employee and shareholder interests at the core of its operations; demonstrating a clear concern for ethical conduct and good corporate citizenship; with the objective of growing into a regional and global player, with emphasis on the Middle East, Europe and North America".
TCS Mission Statement: “To direct all our organizational efforts at building upon the existing organizational strengths and brand recognition to achieve enhanced levels of profitable growth in the core business, and diversify into new areas that compliment and supplement the core business, with the diversification aimed at achieving excellence and industry leader status in the new areas. The TCS People will however be encouraged to be open to unconventional ideas and services and recognize new trends at very early stages".
Core Values: The goal set by Our Management is to continually strive to achieve excellence - both on and off the job.
Quality TCS people should direct every effort to deliver maximum value and satisfaction to our customers.
Profitability through Efficiency Efficiency will be the hallmark of TCS people to optimize profitability and growth.
Ethics Nothing unethical shall be practiced by TCS people in relation to our customers and the world at large.
Justice Justice to be the guiding principle of TCS people.
Exemplary Conduct Inspirational and motivational in everything that TCS people accomplish.