"I bought a new Q Mobile which developed hardware problem. When I went to Q-mobile Service Center to claim, I ask them how much time required to fix the problem? They said within 10 days. After completion of the 10 days period they say another 20 days are required. My Repair Order No. 2FSD160801454. This is the most sub standard quality of product and the services I have ever seen. My claim should be settled at that time. Now I have to wait till God knows when!"
By muhammad umer yaqubon 6/7/2016 12:17:45 AM
"I am a customer of Q Mobile since it launch in Pakistan. Yesterday I purchased a brand new Noir Z12 but very disappointed this time. Two major problems this phone has! 1- Battery is mentioned 2900mah but it works like 1500mah. 2- Ear piece volume during call is very low, so low that it is difficult to understand what the caller is saying. Now tell me what to do!"
By Rana Husnainon 12/19/2015 8:48:35 AM
"I bought my Q-Mobile x30 four months ago. A few days back the mobile phone started hanging. I approached Q-Mobile Claim Centre. After inspecting my phone I was informed that my phone and my warranty card's serial numbers did not match. Now I am very frustrated as to what I should do!"
By kiramat Ullahon 8/18/2015 2:29:10 PM
"I deposited my phone at Q Mobile Customer Care, D.I Khan for repair and it is now over 23 days and they are not doing anything! Whenever I call after 4 and 5 days they ask me to wait for another week. Q Mobile Customer Care is pathetic. I just want help to repair my mobile quickly my Repair Order No: 2DIK150700591!
By Arshadrajput on 8/16/2015 1:44:40 AM
"Very bad experience with Q Mobile's technical staff at Hyderabad service centre!"
By Shahid Ghafoor on 8/6/2015 11:36:29 AM
"I bought a new Q Mobile which developed hardware problems within four days of useage. I then went to their Service Center to claim the warranty. They argued with me a lot and provided me a Repair Order No. 2RWP150800449. This is the most sub standard quality of product and the services I have ever seen. My claim should be settled at that time. Now I have to wait till God knows when. I am without a phone and this is very frustrating!"
By Anas naziron 5/22/2015 10:54:21 AM
"Very bad Q Mobile. It is my fault that I trusted and purchased a Q Mobile. I would never make this mistake again. You people spend millions of rupees on Marketing and Advertising your products. Why can you not invest in your technical and support staff? Very disappointing!"
By Muhammad Azeem on 1/19/2015 11:37:49 AM
"We purchased Q Mobile I-7. When we connected to Facebook through WiFi it was running fine. But when we tried to do the same through Mobilink 3G internet it gives an error and no updates are shown. We took the phone to Q Mobile Customer Care at Saddique Trade Centre but the are unable to resolve this issue. They now even do not listen to my complain and instead are telling me that I should not have purchased the set at the first place. This is unfair as no one informed me that Q Mobile does not support 3G services. If I had known I would have not purchased the same. We feel that Q Mobile should accept this responsibility and replace my set with one which is 3G supported."
By Muhammad Arslanon 11/13/2014 12:33:37 PM
"Very bad experience with Q Mobile. I submitted my brand new faulty phone for repair dated 30-09-2014 through Repair Order No. 2lhr140906624. Another set which was also not working was returned to me on 06-11-2014. I submitted it again on 07-11-2014 through Repair Order No. 2lhr141100783. Till date I am being given the run around. Most of the time no one responds from Customer Care and when they do they try to pass the buck to the Lab People, then the Lab People say it is the fault of Karachi Head Office.
Very bad Q Mobile. It is my fault that I trusted a Pakistani brand. It is my fault that I purchased a Q Mobile. I would never make this mistake again. You people spend millions of rupees on Marketing and Advertising your products. Why can you not invest in your technical and support staff? Very disappointing!"
Q Mobile’s range of stylish yet innovatively advanced mobile products provide affordable touch screens, QWERTY, Wi-Fi and Android OS smart phones, catering to customers who are looking out for advanced quality and features at prices that are extremely affordable.